Frequently Asked Questions
Why do you require a trial before purchase?
We believe you should never sleep on a mattress you don’t think is perfect for you. Sleep is too important.
What happens when I sign up for a trial?
We schedule a date and time of your convenience to deliver a SWITLIK Trial mattress.
When we deliver the trial mattress you have the option of having us take your current mattress and bag it to put in another part of your residence or take back to our facility for storage until your 14-day trial is completed.
During your trial one of our associates or managers will follow-up with you and address any questions you may have.
Upon completion of your trial we will again schedule an appointment to either:
Return your old mattress and take back the trial mattress;
If you decide to buy a SWITLIK, we will make arrangements to bring you a brand-new mattress and take the trial unit back with us.
How do I schedule a trial?
You may schedule your trial directly by phone, 1-844-SWITLK. Our sleep specialists are available Monday-Friday from 8:00 AM EST to 4:00 PM EST to assist you, or you can email email@example.com and an associate will contact you within the next business day.
What is the warranty?
We offer a Limited Warranty on the cover and a Limited Lifetime Performance Guarantee on the Comfort Chamber.
Limited Warranty for Mattress Cover
Our warranty is pro-rated for a term of five years from the original date of purchase as invoiced and covers defects in materials and workmanship on the mattress cover of your SWITLIK to include the integrity of sewn seams and the operational functionality of the zipper systems.
Limited Lifetime Performance Guarantee for the Sealed Foam Comfort Chamber
Our Limited Lifetime Performance Guarantee is valid for the lifetime of your Comfort Chamber and is non-transferrable should ownership of your SWITLIK change. We guarantee the performance and functionality of your Comfort Chamber and its ability to remain simply adjustable. This guarantee covers defects in materials and workmanship on your Comfort Chamber. Also, we cover accidental damage to the outer film and Valve on your Comfort Chamber.
Do you provide financing?
Yes, we do! A mattress is a large, but very important purchase. We have partnered with Synchrony Financing because we want everyone to have the chance to experience the perfect sleep.
Why was I charged a mattress recycling fee?
The states of California, Connecticut, and Rhode Island have partnered with an organization established to create greener practices in the mattress industry, called the Mattress Recycling Council. Funds collected from customers in these states are governmentally mandated charges which fund the collection and recycling of mattresses and foundations which have been used and discarded. In short, the small fee imposed on your order funds programs to properly discard your old mattress.
What size is the SWITLIK available in?
The SWITLIK is currently available in Twin XL, Queen and King standard sizing.
Twin XL mattress dimensions: 38”W x 80”L x 10”H.
Queen mattress dimensions: 60”W x 80”L x 10”H.
King mattress dimensions: 76”W x 80”L x 10”H.
What materials is the SWITLIK cover made from?
The top layer of the cover is made from Merino wool quilted to wool batting, providing natural flame retardance. Merino wool is a natural fiber, which is soft and comfortable, hypoallergenic, odor resistant, moisture wicking, anti-microbial and launderable. The Ventex® Fire Barrier fabric is built directly into the top layer and protects the mattress from combustion.
Underneath the cover is the ventilation layer to optimize the breathability of the cover. This ensures that your SWITLIK stays at just the perfect temperature all night long.
Is there a top or bottom?
Yes, there are specific tops and bottoms for both the cover and Comfort Chamber.
Cover: the soft, heather grey Merino wool is the top layer. Merino wool is naturally odor repellent, breathable and manages moisture better than any other fiber.
Ventilation layer: sourced from the sneaker industry, the ventilation layer is made up of versatile spacer fabric that has superior air circulation even under a load. 3mesh Spacer Fabric is not only pressure-absorbent, it also offers additional advantages in vibration protection and dampening.
The bottom of the cover is a special Slip-Not grip fabric that will help to keep your SWITLIK in the right place.
Change Comfort chamber: the valve is located near the top to the valve is located at the top of the Comfort Chamber.
What does the SWITLIK feel like?
When air is removed from the Comfort Chamber, it transforms the inherent firmness of the foam into a different, comfortable, buoyant feel, while maintaining an evenness of support.
Is the SWITLIK Made in America?
Yes, SWITLIK is a proud American manufacturer, making all of our products in Trenton, New Jersey since 1920.
How do I adjust my SWITLIK mattress?
The SWITLIK is adjustable through our signature valve. To let air in, simply depress the valve while the mattress is unoccupied with no load. To let air out while lying on the mattress, simply depress the valve and immediately release it once you have dialed in your perfect level of comfort.
How much weight can the SWITLIK support?
The SWITLIK can accommodate up to 500 pounds per Comfort Chamber. The Queen and King have dual Comfort Chambers, supporting up to 500 pounds on each side.
Do I need a box spring or platform?
Either a box spring or platform are fine to use with the SWITLIK. Box springs are the mattress foundation that functions both to absorb shock from nighttime movement and to elevate the mattress. While it is not required to have a box spring, the SWITLIK mattress benefits from a solid bed foundation.
An alternative would be adding a Bunkie board to your bed fame. A Bunkie board is a 2-3” board that creates a flat, rigid surface to support your SWITLIK.
My bed frame has slats, is this ok to use?
As long as the slats are no more than 5-6” apart, your SWITLIK will be fine. If your slats are larger than that, the foam may be able to push through the gaps and lose some support. In that case, using a piece of wood (like a Bunkie board) as a foundation will solve the problem.
How do I let the air in to inflate my SWITLIK?
When you press the valve, air enters the Comfort Chamber. For a full reinflation after a move, you can use the round starfish decorated tool to help. This tool snaps on to the valve on the Comfort Chamber, forcing it open. You should hear a click when you snap the tool on the valve and then the subsequent intake of air will sound like your SWITLIK is getting a fresh breath of air.
Will my bedsheets fit?
Yes, standard bedsheets should fit. The SWITLIK has a height of 10” so regular bedsheets will fit.
Can I use an adjustable base?
Yes, you can use an adjustable base. We recommend that you let some air out of the valve so that your SWITLIK will adjust to your base.
I let too much air out of my SWITLIK. What happens now?
We have great news. It is virtually impossible to physically let “too much” air out. If the system is very compressed from releasing air, feel free to connect the supplied valve attachment tool to hold the valve open with no load on the mattress. To let just some of the air back in, simply remove all weight from the mattress and depress the valve with your hand. You can make virtually any adjustment you want, as often as you want, throughout your entire ownership of the SWITLIK.
What happens if there is ever a puncture in the Comfort Chamber?
In the unfortunate event that you puncture your SWITLIK, you can continue to use it until a repair can be made. The Comfort Chamber will retain its original support from the underlying foam. The adjustability will however be lost (ability to expel air), so we recommend that it be patched. Contact SWITLIK Comfort Technology (firstname.lastname@example.org) for more information and to schedule a repair.
How do I know if I have a leak?
If you have a leak, you’ll notice that any depression that you leave after removing air, goes away.
Can I get a replacement cover?
Yes, replacement covers are available. Please contact email@example.com for more information.
Can I use this with a heating pad?
The SWITLIK is 100% compatible and safe for use with most common heating pads.
Does the SWITLIK sleep hot?
No, the SWITLIK does not sleep hot like traditional foam mattresses. We’ve designed our cover to keep you comfortable all night long. Made from 100% Merino wool, the cover is breathable and manages moisture better than any other fiber. A four-season material, Merino wool will cool you down in the summer and keep you warm in the winter. The ventilation layer within the cover also reduces heat build-up and wicks away moisture.
What is the film that seals the SWITLIK mattress chamber?
To ensure that the core of your SWITLIK is protected and remains clean, adjustable and comfortable for years to come, we seal the core with a Polyurethane film membrane. This membrane is permanently affixed to the core and is impermeable by both water and air.
How long will the SWITLIK last?
The exact life expectancy of your SWITLIK is determined by numerous environmental variables. Our unique design and features combat many of the conditions which normally lead to the demise of the common mattress.
The unique design of the sealed Comfort Chamber significantly diminishes oxidation and degradation of the underlying foam. Combining the sealed foam with our signature valve prevents compression set in the foam (permanent sag/distortion) as air can always be added to the Comfort Chamber which brings the foam back to its original form.
In addition, the unique design prevents the mattress from being contaminated via mold, mildew, dead skin, bed bugs, dust mites, or absorbing bodily fluids or odors. All of this helps to greatly extend the overall life of the mattress. This could very well be the last mattress that you will ever need to purchase.
Is it fire-resistant?
The SWITLIK meets all federally mandated fire regulations including 16 CFR Part 1632 and 1633. The cover is made of environmentally friendly materials that are all inherently flame retardant (IFR). You can rest easy because safety is in SWITLIK’s DNA.
What certifications does the SWITLIK have?
The SWITLIK is made from CertiPUR-US certified foam which means the foam is:
- Made without ozone depleters;
- Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants;
- Made without mercury, lead, and other heavy metals;
- Made without formaldehyde;
- Made without phthalates regulated by the Consumer Product Safety Commission.
It also has low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).
SWITLIK has approval from Allergy Certified http://allergycertified.com/ and is working with https://www.aafa.org/ to obtain their certification.
SWITLIK operates with AS 9100 approval under the ISO 9001 quality standard.
What safety tests have you done on the SWITLIK?
The SWITLIK meets all federally mandated fire regulations through CFR 1632 and 1633 Flame Testing. Additionally, we do 100% leak testing on all chambers and valves. The SWITLIK has passed a 20-year roller durability test.
Does the SWITLIK off-gas?
With most mattresses, the off-gassing comes from the adhesive joining the different layers. SWITLIK solves this problem by including in our production process a period of time to dissipate any odors associated with this, in a controlled environment before applying the film. Also, there are no chemical off-gassing concerns associated with the film.
RETURNS / EXCHANGES
I want to return my SWITLIK; how can I do that?
Our return policy is no-hassle, meaning at any point within 45 days from the original date of purchase you can return your SWITLIK. Please contact Customer Service to facilitate your return. All returns within the 45-day window will result in a credit of the full purchase price of the product via the original payment method less a returning fee of 10% MSRP.
Can I exchange my SWITLIK for another?
Unfortunately, once the SWITLIK is delivered, all sales are final. If you’ve ordered the wrong size before delivery, please call Customer Service to make a change to your original order.
Is the cover launderable?
The ventilation and bottom section of the cover are 100% machine washable. After washing please hang dry. The top cover, constructed from Merino wool, is dry clean only to avoid stretching and shrinking of the wool.
How do you clean and disinfect the Comfort Chamber?
The outer film on the Comfort Chamber is very durable and can be cleaned by soap and water or common (non-bleach) household cleaners, making the SWITLIK as easy as possible to clean and sterilize.
Can I let my dog on the bed?
Of course! All of our furry friends are welcome to enjoy our comfortable SWITLIK. Just be sure not to let them dig or chew. Although comfortable, our mattresses do not make for a good pet snack.
Why is my SWITLIK sliding on its base?
The bottom side of our cover is constructed with a non-skid material. Please check to verify that the mattress cover is properly installed and oriented so that the nonskid side is facing down and is not inside-out. Feel free to call one of our sleep specialists at 1-844-SWITLK for further troubleshooting assistance.
Should I flip or turn my SWITLIK?
Fortunately, turning or flipping the mattress is not necessary. One of the many benefits of our design is the ability for the mattress to recover to its designed shape by simply pressing down on the valve. In fact, the SWITLIK was designed to have a specific top and a bottom for added comfort.
Is there an adjustment or break-in period?
No. Since the SWITLIK will be set up at delivery, you can begin sleeping and adjusting it then. The Comfort Chamber will continue to expand for 2-3 days after setup.
Will my SWITLIK sag?
Never. You will notice, based on your comfort preferences, that your mattress actually conforms to the contours of your body. The beauty of our revolutionary SWITLIK is the ability to engage the valve to allow the mattress to recover to its designed shape at any point.
Do I need a mattress pad?
Mattress pads are not needed or recommended for use with the SWITLIK. While a mattress pad will not in any way harm the SWITLIK, it will mitigate both the temperature regulating and comfort qualities of the system. Plus, with our cover and Comfort Chamber being so easy to clean and our Comfort Chamber being impermeable to contaminants, an extra layer of protection is simply not needed.
I’m moving to a new home. What is the best way to move my SWITLIK?
To compress your mattress to a “moveable” form, simply remove the cover from the Comfort Chamber and connect our valve attachment tool to the valve on one side and your home vacuum or shop vac on the other. The tool will be clearly marked as to which side goes where. In a matter of five minutes after you engage your vacuum, the mattress will be compressed and reduced to a manageable and easy-to-move size. Disconnect the valve tool from the mattress, turn off the vacuum and the process is complete.
I love my SWITLIK. How can I spread the word?
We are so excited that you love your SWITLIK! Be sure to follow us on social media @SWITLIKComfort and share your experience! You can also leave a review on our website under reviews.